We've got your back.

Personal, responsive, collaborative

Threats are ever present and we provide the people, processes, technologies and personalised service needed to ensure a reliable and secure cloud solution.

With headquarters in Melbourne, the SecureWorx Service Platform (SSP) brings together dedicated response management, engineering and real-time monitoring and alerting to support our customers’ security and infrastructure environments. When you need assistance or advice, talk to our experts.

Tailored customer support

For some of our customers, service means a “IT self-service” capability. For others, a DIY cloud capability is not the best fit and a more “high touch” support is a better fit. We work your way — happily facilitating direct access through our tools or backing you up with strong, hands-on account management to enforce compliance, proactively manage issues, quickly respond to requests and propose new and innovative approaches for reducing business costs and increasing the quality of service.

We deliver:

24×7 platform and network support services
Application hosting and monitoring, SIEM and SOC as-as-Service, data protection services
Monthly SLA and operations performance reporting
Security monitoring tools and alerts
On-demand engineering, analyst and advisory expertise
Helpdesk services for incident management, service management and change management
A powerful, centralised customer view of your infrastructure (Public, Private, Hybrid)
Self-service including multi-cloud environment orchestration tools, an intelligent automation engine for provisioning services, and compliance configuration tools

Enterprise grade monitoring and alerting

We provide extensive visibility of cloud and SIEM/SOC infrastructure.

SecureWorx operates centralised monitoring and alerting platforms to manage all of its secure cloud and managed security services. The solutions are specifically commissioned to provide a common, tailored and granular view of the key aspects of the client environment. They ensure that both parties are aligned around identical information, ensuring a faster service response and heightened defence from any unauthorised activity.